We ship all over the world.

RegionRoyal MailCourier

UK

£-

£5.00

1 - 2 Working Days

EU

£-

£15.00

3 - 4 Working Days

Does not include local taxes

North America

£15.00

7 - 20 Working Days

Does not include local taxes

£20.00

3 - 5 days

Does not include local taxes

Asia

£20.00

5 - 15 Working Days

Does not include local taxes

£25.00

3 - 5 Working Days

Does not include local taxes

Rest of World

£-

£30.00

3 - 6 Working Days

Does not include local taxes

Please be aware. Due to significant strain, Royal Mail are experiencing delays. We are currently updating our shipping times for Royal Mail. We apologise for the delay and are working with our delivery partners to ensure your order arrives as quickly as possible.

Additional Info for U.K Orders

All orders received before 12pm (midday) (Monday-Friday) will be despatched the same day via DPD tracked.

You can upgrade to next day delivery via DHL Express £7.99

All goods delivered to the UK are sent by either DHL or DPD Express Next Working Day UK mainland only. All orders received before 12pm GMT (midday) (Monday-Friday) will be despatched the same day, for next working day delivery via DHL courier.

Not going to be in? Don’t worry as DHL offer an in-flight service so you can schedule your delivery to be at a location or day which suits you. DHL do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday.

Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc), and delivery to Scottish Highlands & Islands may take 2-5 working days. Affected postcodes are: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3.

Additional Info for International Orders

All orders received before 12pm (midday) (Monday-Friday) will be despatched the same day via DPD or DHL tracked.

Please be aware Velobici is not responsible for any import duty that may be implemented on arrival.

Orders received before 12pm (midday) GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. You will be supplied with a tracking number to follow the progress of your parcel.

Not going to be in? Don’t worry as DHL offer an in-flight service so you can schedule your delivery to be at a location or day which suits you. We charge a delivery price per 2kg of parcel weight as the cost varies depending on the weight and dimensions of the parcel.

Returns

If you are unsatisfied with your purchase you may return it for an exchange or refund, provided the item is as new, in the original packaging, and within 30 days of purchase.

Refunds and Exchanges may only be processed when the returned items have been received by us. Goods will be refunded within 30 days of cancellation. On receipt of a returned item, which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods, less any postage or packaging paid by velobici. You must prepay postage.

We do recommend that you obtain a certificate of posting, and consider insuring your parcel, in order that you can claim for any loss or damage, as we are unable to compensate for parcels that are damaged or mislaid in transit.

On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the goods.

Where an exchange item is required, the card will be recharged on despatch if the exchange excedes the value of the oringinal order. Plus postage and packaging (where applicable).

You should also enclose the Returns Slip which accompanied the goods.

In the event of goods being damaged on receipt they should be returned for our inspection immediately.

Under no circumstances must items be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing.

Postage and packaging fees will be reimbursed for justified damage claims.

Velobici cycling apparel is designed and manufactured in England using sustainably-sourced fabrics. We value craftsmanship and sustainability. It is our goal to run a carbon neutral operation by 2025.