Crash Damage? We’ll patch you up
Send us your old Velobici jersey
We know how much it hurts to crash. But the pain of the fall is only part of it – the damage done to our kit is what can really reduce us to tears.
That's why we offer a no quibble repair service in the unfortunate event that you damage your Velobici clothing in a crash. We'll patch up rips, tears and abrasions free of charge, breathing a new lease of life into your kit.
If we judge your garment to be irreparable, we will offer a 30% discount on a like-for-like product. For instance, if we are unable to repair your bib shorts, your discount can be used towards a new pair.
Velobici clothing is created to provide you with years and many hundreds of miles of dependable service, but every garment will eventually reach the end of its life.
At this point, you often have a difficult decision to make. Repurpose it as a bike cleaning rag, or bin it. Neither option is appealing - you’ve got years of happy memories in that jersey.
Now you have a third option. For every Velobici jersey you return to us, we’ll give you 30 per cent off a new one. It’s part of our LifeCycles initiative which aims to reduce waste by helping you to recycle old gear. Please ensure the following:
- The jersey is at least three years old
- You can provide proof of purchase
- You bought the jersey on velobici.cc.
To arrange a repair, please email info@velobici.cc or contact us at +44 (0) 1455 292252
To arrange a trade-in, please email info@velobici.cc or contact us at +44 (0) 1455 292252
PLEASE NOTE: ANY ITEMS RETURNED FOR CRASH REPAIRS SHOULD BE WASHED AND CLEAN. WHILE WE ENDEAVOUR TO REPAIR YOUR PRODUCT SWIFTLY, THE PROCESS COULD TAKE UP TO 6 WEEKS. THIS SERVICE ONLY APPLIES TO CRASH DAMAGE. IF YOU HAVE ANY OTHER MANUFACTURING ISSUES WITH YOUR KIT SUCH AS LOOSE THREADS OR BROKEN ZIPS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM: INFO@VELOBICI.CC
PLEASE NOTE: PLEASE ENSURE ANY JERSEY YOU’RE SENDING BACK IS AT LEAST THREE YEARS OLD, YOU CAN PROVIDE PROOF OF PURCHASE AND YOU BOUGHT THE JERSEY FROM VELOBICI.CC. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM: INFO@VELOBICI.CC. TRADE IN OFFER CAN NOT BE USED IN CONJUNCTION WITH OUR BUNDLE DISCOUNT.
